Wednesday, August 21, 2013

The Index Braille Knowledge Base - FAQ

As all technological items today, there comes a time when you may require service and/or support. Here we will describe what to do in your time of need.


1. Begin by identifying the serial number, unit model and current firmware version.

  • The serial number may be found on the silver label located externally on the embosser itself or by embossing the information page in letter graphics.To emboss the information page press help + help on the front panel of the embosser, this will also include the embosser model, firmware and other relevant information. 
  • The current firmware version may be identified by pressing HELP on the front panel of the embosser and the embosser will begin the speech feedback message including this information.2.
2. Identify the distributor in which the embosser was purchased from. Index Braille distributors with a service center are authorized re-sellers as well as service technicians for Index Braille embossers. Have you lost this information? Please take a look at our distributor locator and select your region . 

3. Consult our Knowledge Base - FAQ with your questions. Use our handy in site search to find articles in relevance to your support issue. You may find ever building articles in the support portal of the Index Braille website. Link to knowledge base.





4. If you have contacted a distributor near you as well as searched the FAQ online database and still are unable to resolve your problem you may contact Index Braille support at customer.service@indexbraille.com. Please be sure to include the serial number, model and current firmware version along with a detailed description of your service request so we are best able to suit you. 


Other helpful tools:
  • The manual sent with the embosser. If you have misplaced this you may download a new manual here
  • The USB memory stick shipped with the embosser. Have you misplaced this? Send us an email and we will send you a new one. Contact us








Monday, August 19, 2013

Public libraries in UAE to offer Arabic books in Braille

Dubai, UAE - All eight public libraries in Dubai will now begin offering Arabic books in Braille for the very first time.

The initiative comes under the directives of Shaikh Majid Bind Mohammad Bin Rashid Al Maktoum, Chairman of the Dubai Culture and Arts Authority, and in collaboration with the Zayed Higher Organization for Humanitarian Care and Special Needs.

The libraries will begin by offering 44 titles in Arabic Braille. The Authority plans on continuing to develop more books in order to reach the visually impaired.

Abdul Rahman Ebrahim, Head of the Dubai Public Library Department said "... The introduction of Arabic books in Braille will allow us to reach out to an entirely different section of our community, enabling them to acquire a wealth of education."




Source: Gulf News

Friday, August 16, 2013

University of Philippines holds first exam in Braille

Manila, Philippines - Two senior high school students with vision disabilities took the special University of the Philippines College Admission Test (UPCAT), which was administered for the first time using the entire test booklet in Braille.

"This is the first time that the entire exam was completely in Braille," said UP Office of Admissions director Gerald Pio Franco. "It's the first time that all the questions and instructions were written in Braille," he said.

Both testing participants, Paul Onel Dumlao 15-year-old and Mark Roland Parcon 16-year-old, are totally blind. During their separate interviews, post exam completion, expressed their relief to finally be able to finish the UPCAT and the opportunities that made this possible.

"We try to accommodate," states the assistance provided by interpreters who help the examinees.

Dumlao who is currently a member of his school newspaper, and ranked toward the top of his class claims he would like to one day work for an international organization, particularly in the United Nations.

He said he decided to take the UPCAT because he knows that it can be difficult for people who are blind and visually impaired to find a job. He states that graduating from UP can aid in him landing a good job despite his disability.

Dumlao said his disability never stopped him from being a usual teenager, saying he enjoys musical instruments like the piano.


Resource: Philstar

Wednesday, August 14, 2013

After 20 years, Ms. Gerda is Retiring


After 20 loyal years with Index Braille, Ms. Gerda Glanberg will be retiring at the end of this month. Gerda worked a number of years with exporting of goods and most recently accounting. The Index Braille team would like to thank her for all the years, and with hopes to her future with bright and relaxing moments, and simply enjoying the life of retirement.

In June Gerda celebrated her birthday and we, the Index Braille team here in Sweden, celebrated by gathering for a farewell dinner at a local restaurant Hemmagastronomi here in LuleƄ.

Hemmagastronomi offers a fun and exciting environment as we got to cook and prepare the meal ourselves. Together we took a team effort to prepare a feast followed by enjoying it.

During the evening a number of speeches were given and many thanks to Gerda and her time at Index. Gerda has been involved through all of her years with direct contact and relations with our partners and customers. If you have the opportunity feel free to shoot Gerda an email, weather you have had contact with her before or not, by the end of this month wishing her warm wishes for her further endeavors.