The Index Braille Knowledge Base - FAQ

As all technological items today, there comes a time when you may require service and/or support. Here we will describe what to do in your time of need.


1. Begin by identifying the serial number, unit model and current firmware version.

• The serial number may be found on the silver label located externally on the embosser itself or by embossing the information page in letter graphics.To emboss the information page press help + help on the front panel of the embosser, this will also include the embosser model, firmware and other relevant information. 
• The current firmware version may be identified by pressing HELP on the front panel of the embosser and the embosser will begin the speech feedback message including this information.2.

2. Identify the distributor in which the embosser was purchased from. Index Braille distributors with a service center are authorized re-sellers as well as service technicians for Index Braille embossers. Have you lost this information? Please take a look at our distributor locator and select your region . 

3. Consult our Knowledge Base - FAQ with your questions. Use our handy in site search to find articles in relevance to your support issue. You may find ever building articles in the support portal of the Index Braille website. Link to knowledge base.

4. If you have contacted a distributor near you as well as searched the FAQ online database and still are unable to resolve your problem you may contact Index Braille support at customer.service@indexbraille.com. Please be sure to include the serial number, model and current firmware version along with a detailed description of your service request so we are best able to suit you. 

Other helpful tools:

• The manual sent with the embosser. If you have misplaced this you may download a new manual here. 
• The USB memory stick shipped with the embosser. Have you misplaced this? Send us an email and we will send you a new one. Contact us.